Cancellation & Rescheduling Policy
Official Package Cancellation, Date Change & Refund Terms for Trip Customizer (www.tripcustomizer.com).
1. Traveler-Initiated Cancellation Slabs
If you wish to cancel your tour package booking, written notification must be sent to our official email address at help@tripcustomizer.com. Cancellation charges are calculated based on the number of days prior to departure:
| Notice Period Before Departure | Deduction Fee | Refund Amount |
|---|---|---|
| 30 Days or More | 10% of Package Cost | 90% Refund |
| 15 to 29 Days | 30% of Package Cost | 70% Refund |
| 7 to 14 Days | 50% of Package Cost | 50% Refund |
| Less than 7 Days / No-Show | 100% of Package Cost | No Refund (0%) |
2. Free Rescheduling & Travel Credit
💡 Flexible Booking Policy:
Travelers may request a free date change up to 15 days prior to departure (subject to hotel & flight fare difference if applicable). Instead of cancellation, you may also opt for 100% Travel Credit Vouchers valid for 12 months across any domestic or international destination.
3. Flight & Hotel Cancellation Specifics
- Flight Tickets: Airline-specific cancellation & fare rules will apply over and above package service fees.
- Hotels & Resorts: During Peak Season (New Year, Diwali, Char Dham peak Yatra dates), hotel bookings may be 100% non-refundable as per hotel contract rules.
- Group Bookings: Special group booking terms apply for bookings with 10+ travelers.
4. Weather, Landslides & Government Directives
In case of trip disruption due to weather conditions, landslides (e.g. Kedarnath / Badrinath routes), flight cancellations, or political emergencies, Trip Customizer will assist in arranging alternate accommodation and transport. Additional costs incurred due to force majeure events shall be borne by the traveler.
5. Need Help with Cancellation?
Contact our dedicated cancellation desk for instant assistance: