Back to HomeRazorpay Merchant Compliance
Refund Policy
Official Refund Processing Terms & Guidelines for Trip Customizer (www.tripcustomizer.com).
1. Overview & General Terms
At Trip Customizer, customer satisfaction is our top priority. We strive to provide transparent and hassle-free refund processing for all booked holiday packages, flights, hotels, and tour services.
All refunds are governed by the terms of our supplier partners (airlines, hotels, local transport providers) and processed strictly through the original payment method used during checkout (Razorpay Payment Gateway).
2. Refund Processing Timeframe
⚡ Standard Refund Processing Window:
- Approved refunds are initiated within 24 to 48 working hours of cancellation request receipt.
- Refund amount will be credited back to your original source account (UPI, Credit/Debit Card, NetBanking, or Wallet) within 5 to 7 business days depending on your bank's clearance policy.
3. Eligibility Criteria for Refund
| Cancellation Timing | Eligible Refund Amount |
|---|---|
| 30 days or more before departure | 90% Refund (10% Service Fee Retained) |
| 15 to 29 days before departure | 70% Refund |
| 7 to 14 days before departure | 50% Refund |
| Less than 7 days / No-Show | Non-refundable (0% Refund) |
| Trip Cancelled by Trip Customizer | 100% Full Refund or Free Reschedule |
4. Non-Refundable Charges
The following charges are strictly non-refundable once issued/processed:
- Govt. Visa Application & Processing Fees.
- Non-refundable / Special Instant Flight Tickets.
- Peak Season / Festival Surcharges (Diwali, New Year, Char Dham Peak Dates).
- Travel Insurance Premiums.
5. How to Request a Refund
To request a cancellation and refund, please contact our 24x7 Travel Desk with your Booking Reference Number:
Email Supporthelp@tripcustomizer.com
Phone / WhatsApp+91 7408763401 / +91 9235222399